Make Up Tokens

    • You are allowed 1 makeup token per month for a missed class, for any reason.

    • If your child has been sick, we can provide additional tokens or a credit/refund (with a doctor’s note).

    • You are allowed 1 makeup token per month for a missed class, for any reason.

    • If your child has been sick, we can provide additional tokens or a credit/refund (with a doctor’s note).

  • Please note that the makeup token is temporary and expires within 30 days. If you cannot find a suitable class to use your token within this period, unfortunately, it will expire.

    • Log into your Cloud Gymnastics account.

    • Find the makeup token linked to your missed class.

    • Select an available class within the next 30 days that has space, ensuring it is the same type of class your child is enrolled in.

  • While you may have a different coach for the makeup class, rest assured all our coaches follow the same weekly lesson plan, so your child will stay on track with the curriculum.

Absence Notification (Important!):

  • If your child will miss a class, it’s essential that you email us in advance (or mark it through the online portal with the reason for the absence so that other people can use their make up tokens to go into that temporary available space! The more people do this, the more each of you will be able to use your make up tokens!

  • If the absence is due to illness, please provide a doctor’s certificate to receive additional tokens or a credit/refund.